Frequently asked questions

ABOUT SANDALS

  • Sandals is a diverse collection of 18 of Earth's most idyllic Luxury All Inclusive resorts. Sandals is a uniquely romantic vacation for couples in love looking to get away from it all and to just be with each other. And because the best of everything is already included in simple up–front price, you'll get to be pampered like royalty without having to worry about the budget. Even the tips are already included!

    WHY CHOOSE SANDALS?

    • All meals, anytime snacks and fine dining
    • Scuba diving (if certified)*
    • Luxurious accommodations
    • Golf green fees in Jamaica and Saint Lucia
    • Sailing, water skiing, snorkeling & more
    • Land sports
    • Wi-Fi at all resorts in all public areas and all room categories.
    • Exchange privileges
    • Airport transfers and resort transfers**
    • Top–shelf drinks
    • All tips, gratuities and hotel taxes
    * Certification card and dive log required. 
    ** Transportation to other neighboring Sandals (within the same town) are included. LEARN MORE
    • Spa Treatments
    • Optional Tours
    • Golf Caddies (mandatory for golfers)
    • Medical Assistance*
    • Gift Shop Items
    • Phone Calls
    • Scuba Certification or Refresher Courses

    * Our resident nurse's services are complimentary but there is a charge for medication and doctor's consultations should those be necessary. 

  • Because we wanted to make your vacation as romantic and relaxing as possible, only couples may stay at Sandals. But we open our arms to welcome singles, friends, and families to our fabulous Beaches Resorts.

    Beaches, created by Sandals, includes all the fun, adventure, and luxury that families want most, elevating the family vacation to world–class standards.

    LEARN MORE

  • Purchase our comprehensive travel protection plan for only $124 per adult (from January 3 – December 20) or for $134 per adult (from December 21 – January 2). If you are purchasing air with us, our travel protection plan is only $105 per adult (from January 1 – December 31)

    This Plan Cost includes the plan premium and a fee for non- insurance assistance services. Please see important disclosure. You may obtain information on plan fees by emailing assistancefess@tripmate.com.

    This highly recommended plan protects against cancellation penalties if the trip is cancelled for any reason prior to departure. Plus, it also covers trip interruption, baggage, medical expenses and other problems that may occur after departure. Trip insurance is offered by a third party but can be purchased online on the last step of the booking engine. Price will be added to the total vacation price.

    The travel protection plan payment is required in full and once paid, the plan is non-refundable. The coverage amount applies to all guests traveling.

    Change For Any Reason: Cancel resort stay and use travel certificate for later travel.
    Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay.
    You Also Get Protection For: 100% refund on tours, $50,000 Emergency Evacuation, $25,000 Medical Protection, and $2,500 Baggage Protection.

  • Day passes are available for the following rates.

     

    DAY PASS RATES

     

    1. SANDALS MONTEGO BAY
    2. DAY PASS                   $180.00
    3. EVENING PASS          $180.00
    4. FULL DAY PASS         $340.00
    5. SANDALS ROYAL CARIBBEAN
    6. DAY PASS                   $180.00
    7. EVENING PASS          $180.00
    8. FULL DAY PASS         $340.00
    9. SANDALS OCHI
    10. DAY PASS                   $180.00
    11. EVENING PASS          $180.00
    12. FULL DAY PASS         $340.00
    13. SANDALS ROYAL PLANTATION
    14. DAY PASS                   $180.00
    15. EVENING PASS          $180.00
    16. FULL DAY PASS         $340.00
    17. SANDALS NEGRIL
    18. DAY PASS                   $180.00
    19. EVENING PASS          $180.00
    20. FULL DAY PASS         $340.00
    21. SANDALS SOUTH COAST
    22. DAY PASS                   $180.00
    23. EVENING PASS          $180.00
    24. FULL DAY PASS         $340.00
    25. SANDALS REGENCY LA TOC
    26. DAY PASS                   $200.00
    27. EVENING PASS          $200.00
    28. FULL DAY PASS         $380.00
    29. SANDALS ROYAL CURAÇAO
    30. DAY PASS                   $340.00
    31. EVENING PASS          $340.00
    32. FULL DAY PASS         $650.00
    33. SANDALS GRANDE ST. LUCIAN
    34. DAY PASS                   $200.00
    35. EVENING PASS          $200.00
    36. FULL DAY PASS         $380.00
    37. SANDALS HALCYON BEACH
    38. DAY PASS                   $200.00
    39. EVENING PASS          $200.00
    40. FULL DAY PASS         $380.00
    41. SANDALS GRANDE ANTIGUA
    42. DAY PASS                   $240.00
    43. EVENING PASS          $240.00
    44. FULL DAY PASS         $450.00
    45. SANDALS ROYAL BAHAMIAN
    46. DAY PASS                   $340.00
    47. EVENING PASS          $340.00
    48. FULL DAY PASS         $650.00
    49. SANDALS EMERALD BAY
    50. DAY PASS                   $340.00
    51. EVENING PASS          $340.00
    52. FULL DAY PASS         $650.00
    53. SANDALS GRENADA
    54. DAY PASS                   $240.00
    55. EVENING PASS          $240.00
    56. FULL DAY PASS         $450.00
    57. SANDALS BARBADOS
    58. DAY PASS                   $260.00
    59. EVENING PASS          $260.00
    60. FULL DAY PASS         $490.00
    61. SANDALS ROYAL BARBADOS
    62. DAY PASS                   $260.00
    63. EVENING PASS          $260.00
    64. FULL DAY PASS         $490.00

     

    *All rates are in US dollars and are per person. All rates are subject to change without notice and blackout dates apply.

     

    DAY PASS DURATION


    DAY PASS                   10AM - 6PM
    EVENING PASS          06PM - 2AM
    FULL DAY PASS         10AM - 2AM

     

  • The presence of a bar at the very top of the Sandals site indicates that you have been referred to Sandals by a recognized travel partner (co–branded). If for ANY reason you'd like to remove it, simply click on the link below:

    REMOVE CO-BRAND BAR

  • With the Layaway & Playaway program, you can choose to pay the total amount of your Luxury Included® vacation in 3- to 24-month installments when you make a booking online, through the call center, or at Loyalty & Travel desk on resort.

    *TERMS & CONDITIONS APPLY

Fine Dining

  • Sandals specializes in specialty restaurants and you never have to pay extra to enjoy our world of flavors. Each venue offers a unique ambiance and everything you order is always included and unlimited. Even tipping is not allowed. At other resorts the hidden extra charges can really add up. But at Sandals, your wallet gets a vacation too.

  • Never at Sandals. You're on vacation and shouldn't have to adhere to a schedule. Unlike cruise lines, there are no pre-set dining times or tables with strangers that you are forced to sit with every night. At Sandals, you can choose from up to 16 gourmet restaurants per resort and dine at romantic tables just for two. So dine whenever, wherever, and enjoy whatever your palate desires.

  • No. At Sandals Resorts, all drinks are included and unlimited – from premium spirits to top-rated Robert Mondavi Twin Oaks® wines. You may pay more for premium brands at other resorts or they may be included only during set times, but not at Sandals. All alcoholic beverages are always on the house and available 24/7. If you're in Club Sandals- level or higher accommodations, we even include fully stocked in-room bars, replenished daily.

  • Resort Casual: Shorts or jeans, t–shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

    Resort Evening: Dress pants or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or sandals. No shorts, t–shirts, sleeveless shirts, sneakers, flip flops or slippers. No hats nor caps.

  • Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. However, reservations for many extras (such as spa treatments, private candlelight dinners, scuba courses, tours, etc.) can be made online. Please visit our Online Event Scheduler for details.

  • You can rest assured that we will work very closely with you and our chef can ensure that the appropriate meals are available. Please provide us with your arrival date and booking number as well as your name and the resort at which you will be vacationing so that arrangements can be made for you to speak with the chef on arrival

    *Please note that there is a 1-month notice required prior to arrival for any special preparations or special products not carried on the resort, including kosher and halal meals.

Resort Information

  • Check-in is at 3:00PM. If you arrive prior to check-in, our helpful staff will safely secure your luggage and inform you when your room is ready. While waiting, you can freely enjoy the property's amenities, as your all-inclusive vacation has already begun! Check-out is at 11:00AM, so if your flight departs later, you can easily secure your luggage with us and still enjoy the amenities, like grabbing a bite to eat or sitting by the sea while you wait.

  • We accept requests for adjoining rooms and will always do our best to accommodate you and your friends. However we cannot guarantee that adjoining rooms will be available. Requests can be made on the comments section at the end of the online booking process.

  • Don't worry about bringing an adapter - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.

  • There is a Registered Nurse on the premises at every Sandals (except Sandals Royal Plantation, which has access to the registered nurse at nearby Sandals Ochi) with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.

  • Sandals strives to make your vacation a memorable experience no matter what the degree of your mobility disability. Our accommodating staff members are happy to assist you with any necessary information and do everything to help you achieve total relaxation while on your beach vacation. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. Some of our resorts can accommodate those with mobility issues; however, due to the nature and geography of our resorts, there are instances where mobility accommodation may be limited depending on your specific need. We will note your special requirements and make every effort to accommodate them. Additionally, some of our resorts offer beach wheelchairs, ramps, and lifts for convenient access to the beach.

    LEARN MORE

  • Sandals Grande Antigua, Sandals Royal Bahamian, Sandals Grande St. Lucian, Sandals Halcyon Beach and Sandals Regency La Toc have casinos nearby.

  • A variety of local tours are available at all our locations at additional cost. Reservations can be made online or at the resort's Tour Desk.

    VIEW TOURS OFFERED

  • Yes, beach towels are provided at no cost by the resort.

  • Pets are not allowed at any of the resorts.

Travel Information

  • Visas are not required from U.S. citizens by any of the countries where our resorts are located. However, a valid U.S. passport is required.

    For assistance with getting a new passport, or renewing, check out our Passport Information page.

    For citizens of other countries, please contact the airline you are traveling for information on entry / visa requirements.

    1. MONTEGO BAY, JAMAICA
    2. Sandals Montego Bay 15 min.
    3. Sandals Royal Caribbean 20 min.
    4. OCHO RIOS, JAMAICA
    5. Sandals Ochi 90 min.
    6. Sandals Royal Plantation 90 min.
    7. NEGRIL, JAMAICA
    8. Sandals Negril 75 min.
    9. WHITEHOUSE, JAMAICA
    10. Sandals South Coast 90 min.
    11. ST. LAWRENCE GAP, BARBADOS
    12. Sandals Barbados 15 min.
    13. Sandals Royal Barbados 15 min.
    14. CASTRIES, SAINT LUCIA
    15. Sandals Halcyon 75 min.
    16. Sandals Saint Lucian 120 min.
    17. Sandals Regency La Toc 60 min.
    18. NASSAU, BAHAMAS
    19. Sandals Royal Bahamian 15 min.
    20. GREAT EXUMA, BAHAMAS
    21. Sandals Emerald Bay 15 min.
    22. ST. JOHN's, ANTIGUA
    23. Sandals Grande Antigua 20 min.
    24. ST. GEORGE'S, GRENADA
    25. Sandals Grenada 5 min.

    Transfer times are approximate and may vary with traffic / road condition.
    * Transfer times to all properties in Jamaica are based on arrival at Montego Bay International Airport (MBJ). Transfers to all Sandals Resorts in Jamaica are only included from MBJ.
    ** Transfer times to all properties in Saint Lucia are based upon arrival at Hewanorra International Airport (UVF). If flying into the closer airport (Vigie – SLU) then the transfer time to the properties is 15 – 20 minutes.

  • Since all our resorts have water filtration plants on property, drinking the water in your room is perfectly safe. Bottled water is included in most rooms categories.

  • Vaccinations are not necessary to any of the Caribbean countries where our resorts are located. However, we suggest that you speak to your doctor for more information.

  • We accept most major credit cards (MC, VISA and AMEX) at the spas, gift shops, photo shops, and the front desk. We also accept cash and Traveler's checks at the front desk, as well as cash at the gift shops. Upon check in, all guests will be asked to tender a credit card to activate their room folio. The purchase of optional services from resort outlets, including the Aqua Center, Island Routes Tour Desk, etc., will be done by signing all charges to the guest's room folio. Purchases at Duty Free Jewelry Stores, which are not operated by the resort, are by credit card or cash.

    If you are planning to travel off property for shopping and such, we recommend bringing some cash along as some vendors do not accept credit cards or traveler's checks. There are exchange bureaus at every Sandals Resort. All of the islands accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.

  • Your all–inclusive package includes roundtrip airport transfers and arrangements are made by Sandals – no action on your part is required. Immediately outside of customs at the airport, you will find a Sandals Desk. A representative will lead you to an air–conditioned shuttle bus that will take you to the resort.

    To ensure your resort transfer is available at the time of your arrival, please provide your flight information by completing the online check-in form at https://checkin.sandals.com

    Please note that resort transfers are from the following airports:

    · Jamaica: MBJ or KIN

    · Saint Lucia: UVF or SLU

    · Nassau, Bahamas: NAS

    · Georgetown, Bahamas: GGT

    · Antigua: ANU

    · Barbados: BGI

    · Grenada: GND

  • All resorts require guest to complete and sign registration card at check-in, and provide a credit card imprint or cash deposit for incidental charges.

Scuba Diving

  • If you are not certified, or have never been scuba diving before, PADI courses are available starting from US$140, provided you meet the medical requirements.

    All certified divers are required to do a scuba orientation on the day of arrival.

  • Yes, but it's NOT part of the all-inclusive package. Just simply have your dive shop send a referral to our dive shop. Or bring the papework with you. We offer a number of certification courses and specialties for various levels, including:

  • The PADI® Discover Scuba Diving Experience* is a short 3-hour program that will qualify you for one open water dive during your stay. Alternatively, enroll in the PADI® eLearning program and complete the 8-hour classroom portion online at your own pace before you arrive. If you wish to dive more than once, you will need to complete a full PADI Certification.

  • The PADI Open Water certification is valid for life. After 6 months of not diving, you will have to do a complimentary pool check-out, which includes a review of 4 skills. After 18 months of not diving, you will have to do a refresher for a nominal fee. Levels at Dive Master and above will only need to provide a completed medical evaluation form.

  • Yes! Get more time in the water through PADI eLearning! For an additional fee, you can get the class work portion of the course out of the way prior to your arrival to the resort. Visit PADI.com to select your eLearning course to get started!

  • No. At Sandals, all dives are Scheduled & guided.

  • All certified divers are required to do a scuba orientation on the day of arrival and provide a medical evaluation form. This will consist of a swim evaluation and medical questionnaire which must show no contra-indications to diving. Whether you are a certified diver or not you must meet medical requirements before diving. IF YOU HAVE ANY CONTRA-INDICATIONS TO DIVING YOU MUST HAVE A DOCTOR COMPLETE AND SIGN THE PHYSICIAN SECTION ON THE FORM BEFORE YOU WILL BE ALLOWED TO DIVE AT ANY OF OUR RESORTS. However, the dive instructors at our resorts have the final approval on whether or not a guest is considered fit to dive.

  • A medical questionnaire is available on this website or will be provided at the resort prior to your first dive. IF YOU HAVE ANY CONTRA-INDICATIONS TO DIVING YOU MUST HAVE A DOCTOR COMPLETE AND SIGN THE PHYSICIAN SECTION ON THE FORM BEFORE YOU WILL BE ALLOWED TO DIVE AT ANY OF OUR RESORTS. However, the dive instructors at our resorts have the final approval on whether or not a guest is considered fit to dive. Sandals Resorts will not be responsible for any incident that may occur to a guest as a result of incorrect information provided by the guest on a scuba diving questionnaire.

  • PADI courses are offered at Sandals. Divers certified by N.A.U.I. and all other dive agencies recognized by DEMA are accepted to dive with us.

  • Divers are not permitted to dive 24 hours prior to flight departure time.

  • Sorry, non-divers are not allowed on the dive boat.

  • We require 72 hours notice prior to your arrival at the resort if you need to cancel your dive course. 100% of the value of the course will be non-refundable if less than 72 hours is given for the cancellation.

  • No, all guests are required to be checked in on resort and receive a room number to then visit the Aqua Center with all required paperwork to register for their dives.