Club Sandals
Concierge the Caribbean Way
As a Club Sandals guest, it’s easy to settle in. With dedicated Concierge Staff and a 24-hour lounge packed with amenities to surprise and delight you, Club Sandals is ideal for guests who are looking for something a little extra for their stay at one of our all-inclusive resorts.
Services & Amenities
COME EXPERIENCE club sandals
ON ARRIVAL, YOU’LL BE:
Offered cold towels for a post-flight refresh
Greeted by a Club Sandals Concierge, who will check you in at the lounge
Escorted to your room by a Club Sandals Concierge, who will also offer you a resort orientation
STAFF SERVICES:
Dedicated Club Sandals Concierge to assist with booking reservations for restaurants, spa services, tours, and private dinners
Daily contact with guests throughout their stay
In-room dining from 7 a.m. to 10 p.m.
OTHER INCLUSIONS:
Club Sandals room key
In-room food service for late arrivals
In-room bar stocked daily with sodas, juices, water, Robert Mondavi Twin Oaks® wines, local beer, and a variety of spirits
Robes in all rooms
Free wi-fi in all rooms and public areas
OTHER SERVICES BY CLUB SANDALS CONCIERGE:
Pre-departure luggage collection and checkout
Surprises to celebrate birthdays, anniversaries, and special occasions
Escorted Island Routes Club Sandals Tours**
**available at an additional cost
CLUB SANDALS LOUNGE:
24-hour access, with staff available from 8 a.m. to 10 p.m. daily
High-definition flat-screen TV
Air-conditioned comfort, signature scents, and chill background music
Selection of board games, books, and newspapers
Assorted teas and freshly ground Jamaica Blue Mountain Blend coffee, as well as espressos and cappuccinos
Alcoholic drinks (including Club Sandals’ signature drink), sparkling wine, juice, soda, and water
All-day snacks and pastries including:
- Danishes, croissants, muffins, and cookies
- Assorted local treats, like rum balls, coconut drops, and macaroons
- Fresh fruit, sandwiches, and wraps
Room Category Comparison
| Sandals Luxury | Club Sandals | Butler Elite |
Room Amenities
| Free in-room Wifi | Yes | Yes | Yes |
| Tranquility Blissful Beds™ | Yes | Yes | Yes |
| In-room safe | Yes | Yes | Yes |
| In-room coffeemaker | Yes | Yes | Yes |
| Plush robes | - | Yes | Yes |
| Bed Slippers | - | - | Yes |
Free to use in-room mini-bar
| Water | Yes | Yes | Yes |
| Juices | Yes | Yes | Yes |
| Sodas | Yes | Yes | Yes |
| Local beer | Yes | Yes | Yes |
| Robert Mondavi wines | Yes | Yes | Yes |
| Selection of liquors | - | Yes | - |
| Premium brand liquors | - | - | Yes |
Lounges
| Access to Club Sandals Lounge | - | Yes | Yes |
Arrival / Departure
| Free airport transfers | Shared | Shared / Private | Shared / Private |
| Served cold / warm towels on arrival | Yes | Yes | Yes |
| Welcome cocktail & treats | Yes | Yes | Yes |
| Check in location | Front Desk | Club Sandals Lounge | In-Room |
| Private resort orientation | Yes | Yes | |
| Unpack luggage (on request) | - | Yes | |
| Press first nights clothes (on request) | - | - |
Staff Services
| Daily housekeeping | Yes | Yes | Yes |
| Evening turndown service | Yes | Yes | Yes |
| In-Room Dining | - | 7am to 10pm | 7am to 10pm |
| In-room breakfast / lunch / dinner | - | Select Menu | Food from any restaurant |
| Beach / Pool side service | - | - | Butler |
Reservations
| Booking dinner reservations | Front Desk / Restaurant | Concierge Desk | Butler |
| Booking spa appointments | Front Desk / Spa | Concierge Desk | Butler |
| Booking golf tees | Front Desk | Concierge Desk | Butler |
| Booking scuba trips | Front Desk / Watersports | Concierge Desk | Butler |
| Booking excursions | Tour Desk | Concierge Desk | Butler |
Weekly Activities
| Free snorkeling trip | Yes | Yes | Yes |
| Free cocktail party | Yes | Yes | Yes |
| Free wine tasting | Yes | Yes | Yes |
| Free Martini evening | Yes | Yes | Yes |
