Concierge Redefined
Club Sandals
The Experience Begins & Ends at Club Sandals
A place overflowing with extraordinary privileges, unique experiences, and exceptional service for concierge guests of Sandals all-inclusive resorts. Extravagance is blended with remarkable amenities that completely redefine genuine hospitality and allow guests to enjoy one-on-one service and complete relaxation in the comfort of a stylish lounge.
Services & Amenities
Arrival:
- Met on arrival by Club Sandals Concierge.
- Served cold/warm towels on arrival.
- Privately checked in at the Club Sandals Lounge.
- Escorted to room by Club Sandals Concierge.
- In-Room Orientation by Club Sandals Concierge.
- Private Resort Orientation by Club Sandals Concierge.
- Club Sandals Welcome packet on arrival.
Staff Services:
- Dedicated Club Sandals Concierge to assist with planning vacation experience.
- Dedicated Club Sandals Concierge to assist with booking reservations-dinner/spa/tour/private dinners.
- Daily contact with guests throughout their stay.
- Personalized Resort Orientation.
- Escort of guests to bus when they are going on tours.
- All-Day In-Room Dining from 7:00AM - 10:00PM.
Other inclusions:
- Robes in all rooms.
- In-Room Bar stocked daily with sodas, juices, water, Robert Mondavi Twin Oaks® wine, local beer and a variety of spirits.
- Specially made Club Sandals room key.
- In-Room Culinary treat for late arrivals.
- Free Wi-Fi in all rooms and public areas. Unlimited number of devices.
Other services by Club Sandals:
- Ensure your bags are brought up to the departure area.
- Recognition of birthday / anniversary / special occasion
- Escorted Island Routes Club Sandals Tours**
**available at an additional cost
Club Sandals lounge:
- Hours: 24-hour lounge access; Staff will be available from the hours of 8:00 a.m. - 10:00 p.m.
- High-definition flat-screen TV.
- Selection of Board Games, books and novels.
- Tea and coffee station with assorted tea and freshly Ground Coffee (Jamaican Blue Mountain Blend Coffee).
- Coffee machine in all lounges serving Espressos and Cappuccinos.
- New York Times and British Today, The Canadian and any other Times Fax as requested.
- iPads displaying menus, martini menu, weekly activities and Managers wine list.
- Library of Local Books Available.
- Air conditioned comfort.
- Signature Scent.
- Soothing Background Music.
- Guest check-out with Club Sandals Concierge.
- Alcoholic Beverages, Sparkling Wine, Juice, Soda and Water.
- All-Day Snacks and Pastries:
- Danish, Croissants, Muffins.
- Coconut, Sugar and Chocolate cookies.
- Assorted Island Treats - Rumball, coconut drops, coconut macaroon.
- Apples.
- Sandwiches and Wraps.
- Club Sandals Signature Drink.
Room Category Comparison
| Sandals Luxury | Club Sandals | Butler Elite |
Room Amenities
| Free in-room Wifi | Yes | Yes | Yes |
| Tranquility Blissful Beds™ | Yes | Yes | Yes |
| In-room safe | Yes | Yes | Yes |
| In-room coffeemaker | Yes | Yes | Yes |
| Plush robes | - | Yes | Yes |
| Bed Slippers | - | - | Yes |
Free to use in-room mini-bar
| Water | Yes | Yes | Yes |
| Juices | Yes | Yes | Yes |
| Sodas | Yes | Yes | Yes |
| Local beer | Yes | Yes | Yes |
| Robert Mondavi wines | Yes | Yes | Yes |
| Selection of liquors | - | Yes | - |
| Premium brand liquors | - | - | Yes |
Lounges
| Access to Club Sandals Lounge | - | Yes | Yes |
Arrival / Departure
| Free airport transfers | Shared | Shared / Private | Shared / Private |
| Served cold / warm towels on arrival | Yes | Yes | Yes |
| Welcome cocktail & treats | Yes | Yes | Yes |
| Check in location | Front Desk | Club Sandals Lounge | In-Room |
| Private resort orientation | Yes | Yes | Yes |
| Unpack luggage (on request) | - | - | Butler |
| Press first nights clothes (on request) | - | - | Butler |
Staff Services
| Daily housekeeping | Yes | Yes | Yes |
| Evening turndown service | Yes | Yes | Yes |
| In-Room Dining | - | 7am to 10pm | 7am to 10pm |
| In-room breakfast / lunch / dinner | - | Select Menu | Food from any restaurant |
| Beach / Pool side service | - | - | Butler |
Reservations
| Booking dinner reservations | Front Desk / Restaurant | Concierge Desk | Butler |
| Booking spa appointments | Front Desk / Spa | Concierge Desk | Butler |
| Booking golf tees | Front Desk | Concierge Desk | Butler |
| Booking scuba trips | Front Desk / Watersports | Concierge Desk | Butler |
| Booking excursions | Tour Desk | Concierge Desk | Butler |
Weekly Activities
| Free snorkeling trip | Yes | Yes | Yes |
| Free cocktail party | Yes | Yes | Yes |
| Free wine tasting | Yes | Yes | Yes |
| Free Martini evening | Yes | Yes | Yes |